GENERAL CONDITIONS
The act of registration for participation in any of the programs promoted by Eco Adventure Tour Ltda., a receptive operator established at Av. Pres. Vargas, 37 PHB-PI-BR registered with CNPJ 04.331.188 / 0001-01, hereinafter referred to as simply Eco Adventure Tour Ltda., automatically implies the participant’s adherence to these GENERAL CONDITIONS, which are governed by articles 1070 to 1091 of the Civil Code combined with articles 6 and 7 of Law 8078/90 and other provisions of Brazilian law applicable to the species.
RESPONSIBILITY. Eco Adventure Tour Ltda. is fully responsible for the fulfillment of the services mentioned with the specific exceptions in these GENERAL CONDITIONS. However, it is not the responsibility of Eco Adventure Tour Ltda. unpleasant unforeseen events caused by strikes, interdictions, accidents, weather conditions, delays caused by the client or selling agency / operator, and eventually, those arising from the very characteristic of our ecological trips, such as bumps, splashes, jams and technical stops.
THE NATURE OF THE SERVICES. There are basically two categories of services offered by Eco Adventure Tour Ltda.
a) Private Services: all tours and transfers are exclusive to the group that hired them and the inclusion of extra people is not allowed.
b) Shared Services: all tours and transfers will be carried out as a group, and Eco Adventure Tour Ltda. reserves the right to include extra people at any time during the trip regardless of the type of tour and transfer performed. Eco Adventure Tour Ltda. guarantees the safety of its passengers by never exceeding the capacity of each vehicle approved by the competent bodies.
THE SHARED NATURE OF THE SERVICES:
1 – Each service and schedule are reconfirmed the night before its execution, being of crucial importance that customers correctly inform their places of embarkation and be at the reception of the same, already with bags ready, and with the check in made. Eco Adventure Tour Ltda. reserves the right not to board passengers who do not comply with this determination, thus safeguarding the good progress of the group as a whole.
2 – Luggage limits per person must be strictly respected, and excess luggage may even be disembarked. In case of excess, consult us (or your travel agent) about the additional payment of the same.
3 – For land transfers, the following can be used: car, 4×4, van, minibus and bus (all with air conditioning), according to the number of people expected.
4 – For off-road services we will use gardeners which are vehicles adapted for this type of terrain.
5 – Due to the very concept of the service, there may be variations and changes in routes and schedules due to natural conditions.
6 – We are not responsible for the loss of connections with other services (land transfers, air and tours, etc.) due to any delays. We are only responsible for the connection services offered in the portfolio of Eco Adventure Tour Ltda. itself.
7 – On days when there are shared transfers departing from Parnaíba, departures will be between 05:30 and 06:30 am approximately, and from Barra Grande between 06:00 and 07:00 am approximately, and you may not enjoy breakfast.
8 – On the route between Jericoacoara / Barra Grande / Parnaíba, there are no places to eat with good quality standards, so only stops will be made for snacks during the route. We even advise you to bring snacks despite the strategic stops.
9 – As it is a shared service, there is little or no flexibility in the stops stipulated by the guide.
10 – Upon arrival of the shared transfer at any destination, the group will go directly to the food point, support point or to the final destination, be it accommodation or tour, under the sole and exclusive decision of Eco Adventure Tour Ltda. Turismo Ltda, which is absolutely guided by the criterion of safeguarding logistics, and thus providing greater comfort to the group as a whole, to the detriment of the individual interest of each traveler.
BAGGAGE. Eco Adventure expressly declines all responsibility in case of loss, damage or theft of luggage that may occur for any reason. For this reason, we recommend that passengers always witness the loading and unloading of luggage.
On shared services, in addition to personal items (small bag or backpack, for example), the baggage limit is 1 piece of luggage with a maximum size of 55 x 35 x 25 cm per person, in rigid or non-rigid suitcases, if exceeded, an additional charge or extra seat will be charged.
On private services, in addition to personal items (small bag or backpack, for example), the baggage allowance is:
a) for groups of 4 (four) or more people: 1 piece of luggage measuring a maximum of 55 x 35 x 25 cm per person, in rigid or non-rigid suitcases;
b) for groups of 3 (three) or less persons: 2 pieces of luggage of maximum size 55 x 35 x 25 cm per person, in rigid or non-rigid suitcases.
If there is excess baggage on private services and the situation is not previously informed and it is necessary to hire an additional vehicle, this will be the sole responsibility of the customer.
OF THE CHARACTERISTIC OF THE TOURIST DESTINATIONS. Passengers declare here that they are aware that some lodging facilities offered in our itineraries have the characteristic of rusticity and proximity to natural environments, thus providing a unique experience to the traveler, but that eventually can generate some discomforts such as absence or impossibility of using electric shower, presence of insects and frogs in the dependencies.
The traveler declares to be aware that some tours and transfers offered by ECOADVENTURE are characterized by adventure and proximity to natural environments that may eventually generate different levels of difficulty in accessing areas of tourist interest. Likewise, the traveler declares to be physically and psychologically able to perform and participate in the activities proposed in the tourist products.
Adventure activities are carried out under adverse conditions, it is the traveler’s obligation to carry and / or use any and all elements / equipment that can mitigate the consequences of extreme physical activities such as comfortable clothing, suitable footwear, sunscreen, water and any energy replenishers.
FREE OF CHARGE FOR CHILDREN:
1 – Ground transfers: Full payment.
2 – Tours: Full payment.
CHANGE OF ITINERARY. Eco Adventure Tour Ltda. reserves the right, in the interest of passengers or for just reasons or force majeure – factors beyond our control, to promote necessary changes in itineraries, services and accommodation, replacing them with others of equal category. The change suggested by the passenger during the itinerary / private service already previously accepted and agreed will be evaluated for its relevance in terms of safety, suitability to the program and availability of the agenda. For any changes in the packages already booked and confirmed, the passenger will bear the operating costs in the order of R $ 150.00 per person, in addition to the eventual costs arising from the change of service itself.
CHANGE OF SERVICES. Eco Adventure Tour Ltda. reserves the right, in the interest of passengers or for just reasons or force majeure – factors beyond our control, to promote necessary changes in itineraries and services, replacing them with others of equal category. The change suggested by the passenger before or during the itinerary already previously accepted and agreed will have its relevance evaluated in terms of safety, suitability to the program and availability of schedule. These changes must be informed up to 24 hours before the start of the service. For any changes in the services (without accommodation) already booked and confirmed, the passenger will bear the operating costs in the order of: R$ 50,00 per person for shared services and R$ 150,00 for private services or service packages, in addition to the eventual costs arising from the change of the service itself.
IMPORTANT. The simple act of signing up to participate in or resell our tour programs implies that nothing should be understood or imagined as included if it is not specifically described in the itineraries. Promises of facilities and/or advantages will only be valid when confirmed in writing by Eco Adventure Tour Ltda.
PERSONAL DOCUMENTS. All passengers must carry their personal documents, including those provided by Eco Adventure Tour Ltda. such as vouchers, receipts and travel insurance cards (when granted).
THE SAFETY OF THE TRAVELER. The acceptance of these general conditions implies that the traveler, regardless of age or physical condition, is aware that he/she will participate in activities in terrains and conditions that entail risks. Although managed and controlled, such risks are intrinsic to ecotourism and adventure tourism, and therefore cannot totally eliminate possible injuries and setbacks, and which, upon acceptance of these General Conditions, are the sole responsibility and knowledge of the traveler.
SPECIAL NEEDS: For shared services it is recommended to purchase an additional seat for convenience, obesity or medical needs. The price of the additional seat corresponds to the adult fare available at the time of the request. The purchase of the additional seat is subject to the same return and exchange conditions as an adult fare ticket.
RESERVATIONS. Reservations for services offered by Eco Adventure Tour Ltda. will be requested by customers directly by e-mail, fax or correspondence via post or through another travel agency / operator. The reservation will be made with the payment of 100% (one hundred percent) of the total value of the itinerary purchased, as a guarantee for the realization of the services. Other forms of payment and installments are subject to prior written negotiation.
CANCELATION. At any time the client or reseller agency/operator may cancel the services requested and contracted, being entitled to the deposit previously paid according to the following conditions:
a) For cancellations with more than 30 working days, retention of 10% of the total value of the trip;
b) For cancellations with less than 30 working days, retention of 30% of the value of the trip;
c) For cancellation with less than 7 working days (no show), no show or total or partial withdrawal of services at the passenger’s initiative will not entitle to any refund.
The value is valid for payments by bank deposit, boleto or cash. For payments made by debit or credit card, a 5% administrative fee will be added.
CANCELLATION ON COMMEMORATIVE DATES (CARNIVAL, HOLY WEEK, CHRISTMAS, REVEILON AND LONG HOLIDAYS). At any time the customer or reseller agency/operator may cancel the services requested and contracted, being entitled to the deposit previously paid according to the following conditions:
a) For cancellations with more than 30 working days, retention of 10% of the total value of the trip;
b) For cancellations with less than 30 working days, retention of 80% of the value of the trip.
c) For cancellations with less than 15 working days, retention of 100% of the value of the trip;
The value is valid for payments by bank deposit, boleto or cash. For payments made by debit or credit card, a 5% administrative fee will be added.
CANCELLATION OF PROMOTIONAL ITINERARIES. In the case of promotional itineraries, the refund will be 100% of the amount paid, provided that it is requested within a maximum period of 7 calendar days after purchase. After this period, no refund can be requested, with the exception of itineraries that clearly set out their specific cancellation policy.
COMPLAINTS. They must be sent in writing through our e-mail root@ecoadventure.tur.br or through correspondence to our address informed above or through the agency / operator where our itinerary was eventually purchased, within a maximum period of 30 (thirty) days of the end of the trip so that we can offer the best solution to the case.
LEGAL ACTIONS. Legal actions may only be brought in the District of Parnaíba.
REGISTRATION DATA. Direct customers and reseller agencies / operators undertake to make available the personal data of all passengers, which will be kept exclusively by Eco Adventure Tour Ltda. for the sole purpose of internal control and registration.
ADHESION. By requesting registration in any travel program organized by Eco Adventure Tour Ltda., the client and / or reseller agency / operator declares to know and agree with all the terms of these General Conditions.
OF KITE SURFING EQUIPMENT. The customer must inform, within 48 hours before boarding, about his kite surfing equipment or excess baggage, being in the amount of R $ 150.00 (one hundred and fifty reais) the additional related to the sarcophagus or board. The other items, such as kite, bar, trapeze and pump, fall into the common category of excess baggage. If the situation is not previously informed and it becomes necessary to hire an additional vehicle, this will be the customer’s full responsibility.
SPECIAL CONDITIONS RELATING TO FLIGHTS
IMPORTANT: Non-refundable fare.
CANCELLATION OF FLIGHTS:
When canceling by air, the criteria and policies of the issuer will be followed.
Events are considered as airport, weather and infrastructure problems, whether under the control of the airline or not.
Flights displayed as ‘n/a’ may have undergone a schedule change or are new routes and do not have performance data for the previous month.
In accordance with article 13 of ANAC Resolution 218 of February 28, 2012, we clarify that:
I – the percentage of cancellation is calculated on the basis of the total number of stages planned;
II – the percentage of delays is calculated based on the date and time scheduled for arrival at the destination of the flight stage and calculated in relation to the total number of stages performed, already considering the canceled stages;
III – the percentages of delays and cancellations represent historical behavior of flights, and may vary in the following months; and
IV – the percentages of delays and cancellations of all flight stages of scheduled public air transport in Brazil are available on the website of the National Civil Aviation Agency – ANAC.
